Frequently Asked Questions

Why buy pre-owned?

Buying pre-owned is the perfect way to make big savings and still enjoy the same beautiful products.

How do I know what I am buying is genuine?

Here at Tiffany’Second Chance we only sell authentic products. Our experts have years of experience working in the jewellery trade which has enabled us to identify fake items and ensure that they do not end up for sale.

How is my item packed?

All of our items are sent in light blue jewllery boxes . Upon request original ‘Tiffany & Co’ boxes can be purchased at a small additional cost if suitable packaging is available. Some of our items come with their original box or pouch but only if it says so in the description.

How do I know the diamonds and gemstones are described accurately?

All of our diamonds and gemstones are assessed by our in house gemmologist who is a fully qualified assayer of precious and semi-precious stones. Also all of the stones used by ‘Tiffany & Co’ are of an excellent standard as expected from such a luxury brand.

Can I ship my order to outside of the UK?

Shipping is available worldwide at the buyer’s request. Please email us details and we can send you a quote for shipping. Import charges are the buyer’s responsibility and we cannot cover them.

My ring no longer fits, do you have offer a re-sizing service?

Yes, please check our services section for details.

I need some advice about the different materials and stones, who can help?

We are here to offer advice and information on all of our products. Please feel free to call or email us!

How do I know my payment is secure?

We use PayPal secure payment for all purchases to protect both you and us.

I don’t have PayPal can I still buy from you?

No problem! You don’t need a PayPal account to pay using PayPal you can use it as a guest.